We couldn't be happier with their service. They are very professional and beyond what you expect. Not only their actual service is amazing but also every time I call, their phone manner too is absoluly lovely. We are very happy we finally found a great plumming service!
Jason came out to diagnose my shower leak. He showed me what the problem was and immediately searched for and ordered the replacement part. He came back about a week later to replace the faulty part and fix the leak. But as I was checking the water pressure and the leak, I noticed that the temperature was not quite right. Not hot enough. So Jason very patiently took the time to re-fiddle with the part and re-install it to get the temperature just right. Very appreciative of his professionalism and courteousness.
Joe did work at my home and was friendly on time got the job done and was very helpful. I highly recommend John The Plumber plumbing company for all your plumbing needs.
Great experience with this company ... they have a customer for life thanks to Will and Jody. Will came out to service my home and Jody was the customer service contact. Both were extremely kind and made good use of my time. The clog was fixed (tree roots). I've been using another company for 25+ years - they always had to come out 2-3 times due to lack of attention to detail - Will was not this way. He was very attentive and made sure the issue was resolved. I truly was nervous to try a new company but I'm so glad I did with John the Plumber. Thank you Will. Thank you Jody.
Will did an outstanding job!! He fixed the problem that needed done in a timely manor, he also informed me of options for whole home filtration systems. I have been thinking of doing this for a while. I had many questions, he knew so much about all the different systems the company offered. I look forward to doing business again with this company.
I really couldn’t say enough about this company. They are very knowledgeable, very honest and helpful. They went above and beyond! Everyone with the whole company are the best from answering the phone to management to technicians.
John the plumber techs were courteous and helpful in options and explanations. Without hesitation performed the job at hand agreeing to work around requests that likely helped keep the job from completely going down a rabbit hole.Overall very satisfied.
These guys are true professionals. They arrived on time and cleaned up prior to leaving. They really put my elderly mom at ease!We definitely will be recommending them to friends and family.
Too bad there isn't a 6 star option! The best customer service, from scheduling to showing up early and coming ready to fix the problem. Darrin was extremely helpful and courteous.
Would Highly Recommend John the Plumber. They where Reactive and on time every single time. Jason who came out to do the svc was very professional and knowledgeable and worked till he figured out what was going on with our plumbing issue. When I called they scheduled me right away very good customer svc.
I've been doing business with this company for some time now, and they've been consistently great. Punctual, professional, and always delivering quality work. Hands down, the best plumbing experience I've had! Lin from the team is a total game-changer. Not only does he know his stuff inside out, but he also goes above and beyond to make sure everything is perfect. If you're looking for reliable, top-notch service, this is your go-to company. Couldn't recommend them more!
I made an appointment to have my broken shower faucet replaced along with new fixtures installed for the sink. Mike Davis arrived on time, was very professional and completed the job to my complete satisfaction. I am very happy with the services I received at a fair price. I would recommend John the Plumber.
Chad was excellent what we thought was a 3k job turned in to less than half of that because he went above and beyond to diagnose what was wrong... Couldn't ask for a better plumber
Chad with John The Plumber was great...very responsive and timely. Provided good solutions to my plumbing issues. Dispatch with the company is also very good and easy to reach. Great overall customer service.
Mike came this morning to our home to have our leaky toilets and an outdoor faucet repaired. He was super friendly, professional and easy to communicate with. He was upfront and honest when it came to cost of the repairs. As it turned out, the faucet outdoors did not need repairs, just a strong arm. I know there are others in the industry that would have taken advantage of this, as it has happened to me in the past. I truly appreciate his honesty and integrity in the work he does. Additionally, He was thorough and knowledgeable in his work. Also, when I called to schedule the appointment, the dispatch/operator was extremely friendly and professional. I do not recall her name, but she gets kudos too. I would highly recommend Mike from John the plumber FL.
Darrin is the plumber who came to our property, and he was polite, professional, and thorough in evaluating and describing our plumbing concerns. The "home office" representatives at JTP were also very customer friendly and quick to reply to our inquiries.
Very professional and courteous! As a woman I've experienced some professionals talking down to me, but my experience with John the plumber was completely different. Explained the situation in a matter of fact, respectful way without any hint of being condescending.
Friday morning we were surprised when our toilets shower and bathtub were backed up. I Googled for a good plumber in the area of Pompano Beach and John the plumber company came up with 4.9 stars and very good reviews. My husband called the number and the woman on the phone said she could get somebody here between 12:00 and 4:00 and we thought that was very good it was even better when they showed up around 12:30! Jason introduced himself along with his helper I explained what was going on and they asked if I had a certain cap Jason looked for it he said no he has to go up on the roof I said okay and then Jason gave me a price for going up on the roof to clean everything out in the pipes we said no problem do what you got to do. Jason and his helper were very professional they worked very quickly and cleanly when my husband got home they explained everything to him and made suggestions on things we should look into in the future as the house and the pipes are old, I'm sure we will take Jason's advice. I really loved Jason's funny and dry sense of humor! We totally recommend John the plumber company and Jason and his helper I'm sorry I did not catch his helpers name I would call them again if we had problems in the future!
Thoroughly professional, from start to finish. I was following the bathroom repair job from out of state and felt completely comfortable with the plumber and the job as completed. This is a good company, respectful of the customer, knowledgeable and reliable.
Plumber Jason Lemieux is above and beyond his expertise. Jason is knowledgeable of his craft. He is professional, courteous, and punctual and compassionate. John the Plumber and Jason will be recommended to the entire complex. Very satisfied customer. Linda Leymann
Had an excellent experience with the technician’s knowledge, workmanship and communication. One of my very best experiences with a plumber, and this was a critical repair. Very happy to recommend John the Plumber
Really appreciate Chad , he explains what is going on in the plumbing areas of house and allows you to understand the process of what is needed, also his work is very organized, clean and accurate,along with his helpers Tis a pleasure doing business with the whole company
Jodi the receptionist is the best costumer service I have ever dealt with in my life. She is an amazing representative to the company and is incredibly helpful and kind. Thank you Jodi!!
We had a great experience working with John the Plumber. From scheduling the appointment to Jake coming out and assisting with the replacement of our main shutoff valve, all around fantastic experience. Very helpful, prompt, and nice folks.
Dependable, Skillful and great customer service are a few words to describe my recent experience. Jason L, arrived at my Mother's condo, to replace a garbage disposal and "fix" the drain pipe fiasco installed under previous owner. He created a streamline sink drainage system that resulted from his talent and high level of skills. Instead of waste water draining upward, he configured the piping in a small space to properly support good drainage. That, you only get with really skilled plumbers. Fortunately, John The Plumber, has them. I was impressed. Requested him to take care of an issue in my residence as well.
Jason worked to troubleshoot a problem subsequent to the installation of a new tankless water heater with a great deal of patience! While the problem remains unsolved, I appreciate the time spent and the communication.Follow-up: Jason from “John the Plumber” came back today and swapped out one brand of tankless water heater to another brand. Seems to have improved the problem we were having with hot water, but I’m not on-site and will have to confirm. Jason has great communication practices and kept in touch with me throughout the process/project, which I greatly appreciate. John the Plumber replaced the brand on brand replacement “gratis” - so we are very appreciative for their willingness to solve issues! Will call them back for any plumbing issues we may have in the Greater Ft Lauderdale area!
I appreciated the right information given by John Rhinehart and the good work he has done in my condo. I won't hesitate to refer him to my neighborhood.
I have used John the Plumber multiple times over the past 10 months for a variety of jobs. They always offer professional results, fair prices and exceptional customer service.
Jason showed up on time, was faced with a non standard installation situation, figured it out, got the job done. Left the house clean and dry. No leaks.
Will and his assistant were excellent and provided great service and information about the company. We signed up for annual service inspection and look forward to working with John the Plumber in the future.
I am please with the service. The office always answers the phone, is friendly, does a good job at scheduling, answers questions and everyone shows up on time. From my experience, the office is very well managed. The field techs themselves were very polite, professional, and quick. The office was quick to send receipts, file permits, whatever was needed. In FL it is very hard to find good service anywhere, for anything, but I am happy to have found a good quality plumbing service here. I have used John the Plumber in 2022 and 2024, no complaints. I do recommend and will use again. They are a well oiled machine. Keep up the good work!