Lin from John the Plumber is a superb professional and a great guy. He was very thorough from lead up, quote, to finish! I am so satisfied and will call John the Plumber for all my plumbing needs. Thank you Lin!
I think this company is awesomeI met the bc I had to be at a neighbors to let them inI was so impressed I took their cardI didn't think I would need them within a couple months but I didSo thankful I didJodi,Missy ,Joe,Johnathan and Jake go above the extra mileThank u so much ,it's hard to find this great service these days
Incredible service and product support when our tankless water heater was damaged during an electrical storm. John the Plumber was able to come with a better product replacement the same day and River did an excellent job installing the unit and supporting a follow-up visit to enhance the temperature setting. The office staff worked with us on our filing paperwork with FPL as we had surge protection on the home. Best business support overall I have seen from any vendor period. A+++ people, products, and service.
Second time using John the Plumber. Friendly, professional, on-time, and knowledgable. That is a combo that is hard to find today. The free estimate is an excellent touch as well. Would recommend.
Vince completed installation efficiently, professionally and skillfully. All staff members were most congenial, responsive and timely. I highly recommend them for your plumbing needs!
OMG, such great service. Vince arrived on time, the pricing was good and the quality of the service was great. I will use John the Plumber again and recommend them to my friends.
Excellent, efficient and professional! From Maylene moving appointments around and fitting me in same day, and last minute, to River’s knowledge and professionalism! Knocked it all out and educated us on what not to do in no time! Looking forward to purchasing their annual package, so I’m never in this situation again! John the plumber came through! So very appreciate guys!
Excellent company. (MikeDavis is great) Adding to my existing review, this company is the best!! used them a second time I'll never use another plumbing company..(3rd)update just had Mike install a home water filtration system. Good price excellent neat job. (4th) Used them again! These guys are the best!
Jason and Jonathan were extremely helpful. It turns out the problem was not with my plumbing. After a thorough evaluation. they helped connect me with a construction company to resolve the true root cause. They didn't even charge me for the evaluation. Amazing company.
From the initial call for service to the follow through afterwords, the office staff was attentive, polite and detailed. You don't find fantastic customer service like that these days, it was so refreshing.River did our service call. He continued the excellent service that was started from my initial phone call. He was amazing..polite, knowledgeable and informative in answering all our questions. There was also another young man with River but I didn't get his name. He too was wonderful.Great experience, Definitely recommend!!
Was very satisfied with this company. Attentive to my needs and even helped me with a leaking problem that was not coming from my bathroom when other companies “passed the Buck.” Will be using them in the future for sure.
Very professional and thorough. I feel confident in the work he did. Dana was wonderful.Second time using this company. Vince was great, in time, and efficient. Great experience.
The service provided from the customer service agents to Joe, plumber, was A1. Joe was able to respond to any and all questions prior to the service he provided. He ensured I knew exactly what was going to occur during his service call. He completed the garbage disposal install, replaced the main water valve, outdoor water spigot and a refrigerator waterline expertly. He ensured everything was cleaned up after his work was done that I couldn’t tell if any work was done. I highly recommend any service that is provided from John the Plumber
After two weeks going through many hoops with no results with a previous company, I must say that I am EXTREMELY pleased with the entire process that was involved in getting my main line drain opened once I called John the Plumber!!I first spoke with a delightful young lady by the name of Maelene(not sure of spelling) she was able to secure me a technician for that afternoon!That made me happy right away! Later, I spoke to another very nice lady named Renee, who had been in contact with the technician in the field, she had to advise me he was running a little late but would be there approximately twenty minutes after my appointment time. 18 minutes later, Jason Lemieux and his assistant Alejandro arrived. He promptly assessed the situation, gave me a clear appraisal of the existing condition, along with what procedure's would need to be performed, and what they would cost. He also explained to me the potential problems they could possibly run into and made sure I understood, before he did anything.Both of them were Very professional and courteous as well as friendly. They started as soon as I gave my approval, and had the entire process done in about 30 minutes. And, even though it was my kitchen and laundry that were the original issue of not draining, now, after they ran the entire line, the rest of the house also seems to be draining better than it ever has since we bought this house two years ago. THANKS!! Great work, great team, Prompt service and reasonable, competitive prices. We would definitely recommend this company to anyone who needs a good plumbing company!!
Every time we need a plumber we call John the Plumber. Each plumber has been professional, knowledgeable and just plain NICE.Yesterday was no exception. Two great plumbers completed the work, leaving my house clean.
They are very professional and customer friendly. Jason did an awesome job and I will definitely keep him in mind whenever I have plumbing issues in our house.
Jody took my initial call request for an estimate, Jason arrived promptly at the scheduled time and date with a thorough examination of my concerns. He gave us many great options to think about and answered all of my questions, then gave all information to me in detailed email. Missy followd up to make sure we were happy with everythig within minutes after the visit.All in all an extremely effecient and informative process. I would highly recommend this company for the outstanding customer service and their high level of professionalism and communication!
Joe and Jonathan were great. There was a prob w my electric - it was exactly what Joe said. They were really good. Once electric circuit was resolved, the water heater worked great. The guys were professional and intelligent, administrative staff at the office couldn’t be nicer. Jody and everyone had been great, on the few interactions.With several companies that had no clue what they were talking about, or the ones that found West boca to be too far, or the ones that don’t call you back - I gotta say I was very happy with this company, and now I have a brand new water heater.
Quick to respond to the call and resolved my plumbing issue. While I hope I don’t have any future plumbing issues, John the Plumber will be the first to call. Thanks
Absolutely great experience. This will be my Plumber moving forward. My plumber was Lin. He was extremely professional and did amazing work. Couldn’t be happier.
We had a puzzling plumbing issue requiring multiple visits and processes. All 4 plumbers who were at our house evaluated the problem and worked on it until remedied. The office was easy to reach and responsive. I asked a lot of questions and they were always answered or an answer was researched and promptly answered. They were always on time, communicated arrival times, and I felt at ease with the plumbers working in my home. I feel that pricing was fair and they worked with us with discounts as we had to do more than one “fix” to remedy our issue. They were up front with pricing and estimates. We are satisfied new customers.
Thanks Vince for the time efficient and great job! Definitely recommend him!The front office was awesome in setting up the appointment and following up after the visit.Thanks
Vince was awesome and was very helpful and efficient! The front desk made it simple the booking process for the service to be set up! Definitely I would recommend it!
Jo attended for the price estimate regarding a stuck outdoor shut- off valve, and leaky bathroom shower/faucets. He was throughout the process polite, professional and patient. He took time to explain the issues.During repair he was focused and worked without interruption. Thank you for a job well done. Can only recommend.
Jason and Jonathan we kind, knowledgeable and considerate. They did a beautiful job. Their good work was quick and the entire experience was seamless. End to end, it felt like a very well run operation. Follow-ups to validate all was good by Missy and Maylene were a nice touch. Thank you all!
Speedy, and friendly great service great team!These guys are very organized and dialed into a smooth process. All the office people are in sync with each other. They showed up on time and they communicated and strategized well!
mike was informative and did a fantastic job. left everything looking as good or better than when he started. i will be calling your company for any future issues i have with my plumbing. the person who called me from your office was also polite and helpful.
Great customer service, good communication and fantastic work and price. I would recommend and use again. Tech Adam Powell was a pleasure to deal with and very knowledgeable.
All went well with Jason today... he deserves A++++++ for the work he did today. We are so thankful for his expertise and workmanship. He is truly an asset to your company!!Kudos to Jason for the excellent work he conducted on the installation of our bathroom faucet. His expertise is beyond awesome... we are truly impressed by him.Jason is a knowledgeable and skilled technician. He is thorough and proficient and conducts himself professionally. We applaud him for the excellent work he conducted in solving our plumbing concerns.
Excellent customer service and follow up. They came out the same morning I called. The tech also did a quick check of our other toilet and water heater. Very happy with the overall experience
I appreciated that Chad was able to come out to look at our water heater on a Saturday! We discovered we didn’t have hot water Friday and I was able to request a quick appointment with John the Plumber online. We were scheduled for noon, but Chad was actually able to make the appointment much earlier. He helped us correct the issue. This was our first call to a plumber for help since we moved to Pompano Beach a year ago and we will use this company (and Chad) if the need arises again. Definitely recommend!