Coral Springs, FL

Customer call John the plumber out today because she would like a quote on installing an outdoor shower. When technician arrived to the customers home, customer escorted technician to the back of the house where they have plans of installing a outdoor kitchen and also installing a pool. Customer also explained to technician that she would like a outdoor shower. The only area of concern is customer will have to speak with the HOA of her community to see if she is allowed to put a shower on the side of the home. Customer will provide the customer with a few estimates by mid next week. The the estimates that the technician will provide to the customer will be for the following. Whole house filtration Outdoor shower *Possible drainfield for the outdoor kitchen/shower*

Job details: When technician arrives from John, the plumber, he was greeted by Matt with entrusted. Matt, from interested show technician the work that needs to be done in the master bathroom, which was disconnecting all the water fixtures in the master bathroom. Technician disconnected all water fixtures, located inside of master bathroom, which includes: one piece toilet, bathtub, two bathroom faucets, shower and bidet. Water was restored to the home. No leaks were detected.

I performed a courtesy visit throughout both bathrooms, kitchen and laundry room/water heater. Everything looks to be in good shape with no leaks. All toilets and vanities are draining properly. Customer is not interested in having any estimates submitted.

Came out today for estimates on main valve replacement and toilet valve replacement. Upon arrival, customer showed me around the home to identify if anything is leaking in home. Upon giving customer option to make repairs and do leak detection. Customer call boss and they only require estimates for today.

Upon arrival, customer showed me shower cartridge that we installed upon talking to management They stated that it would be a warranty call into make the repair for free. Shower valve and cartridge have no warranty If any other problems arise with shower valve cost will be paid by customer

Customer call John the plumber out today because he’s experiencing intermittent clog issues in his guest bathroom toilet. Customer attempted to auger the toilet himself but problem comes and goes at random times. Based on what technician and customer discussed, technician recommends that customer gets his toilet, pulled and reset and run a camera down the drain line to see if there’s any obstructions in the way of the drainage, and while the toilet is removed, technician will inspect the toilet. Technician will give the customer if you options to resolve his issues today. *customer also would like to get more estimates from different companies*

Upon arrival, customer was not present at the property however there was a gentlemen that answered the door and let me inspect the disposal. As I was doing a maintenance and diagnostic check on previously installed garbage disposal, I noticed there was some debris in the disposal that was making a loud cranking noise. I removed the debris and took a picture. Tested disposal again and it worked flawlessly. Customer was not present to allow me access to the plumbing throughout the entire house. Customers children were only ones home I did not want to wander the house with her present.

CCN: 7T45-J5HG SERIAL # 274099 DUE WITH THE CITY & BSI 05/30 YEARLY

Upon arrival, met with customer’s son that showed me on home to perform whole home inspection Upon inspection found garbage disposal, covered in rust emergency shut offs not working underneath kitchen sink and bathroom sink. Also water heater is past due date for replacement and main valve is plastic PVC valve and should be replaced called customer after inspection to go over estimate. No answer gave customer phone number to call me back to review estimate

Performed scheduled Membership Plumbing Evaluation per customer agreement. Conducted a comprehensive whole-home plumbing inspection with customer walkthrough. During the diagnostic, identified multiple plumbing concerns, including deteriorated components and potential leak points. Provided a detailed estimate and scope of recommended repairs. Customer approved work at time of visit. Scope of Work Completed: *Performed minor lavatory rebuild in guest bathroom, including replacement of worn internal components within the fill valve and flapper assembly to restore optimal flush performance and water efficiency. *Replaced defective basket strainer in kitchen sink with a high-quality stainless steel unit. Ensured proper sealing and alignment to eliminate seepage. Upon completion, all work was pressure-tested and verified leak-free. Customer informed of all completed services and advised on future preventative maintenance to extend system longevity.

Customer had leak on water heater filter (atlas). After filter diagnostic I found that the bleed screw at the top of filter was not seated down fully and was leaking . I tightened the screw down and it stoped the leak.

Summary of Work Performed: We returned to the property to address the previously reported issue of water hammer. After evaluating the plumbing system, we began by thoroughly flushing the lines to clear any trapped air or sediment that might contribute to hydraulic shock in the pipes. Following the flush, we installed a water hammer arrester at a key location to help absorb any pressure surges and reduce pipe movement. After the installation, we ran multiple tests across various fixtures throughout the home — including sinks, toilets, washing machine, and dishwasher connections — to check for any signs of water hammer. Results: • No hammering or banging noises were heard during testing. • System maintained consistent pressure and behaved as expected during quick shut-off conditions. • All fixtures operated quietly and normally after the installation. Conclusion: At this time, the water hammer issue appears to be fully resolved. The system is functioning properly, and no further

Upon arrival I was shown to a seized garbage disposal. An estimate to install a JTP supplied garbage disposal was agreed on and after the work was done I ensured the new disposal was working properly. My connections are leak free by filling and draining the sink while running the disposal.

Customer called John the plumber out today because she was having issues with the newly installed toilet that we installed. Customer also wanted to know if the toilet was under warranty. When technician arrived to the home, he saw that the fill valve was hitting the handle, causing the toilet to constantly run and Eventually caused the flush valve to break after constant wear and tear. Toilet is under warranty. Job details technician replaced a part for the flush canister. Toilet is operational and no issues

Upon customer request, John, the plumber will terminate the water to the dishwasher temporarily and turn power off to dishwasher so service man can service the dishwasher. I proceeded to unplug dishwasher so it does not have electric power and I turned off the 3/8 quarter turn valve so it does not have water going to unit to ensure it will not flood again

Upon arrival customer showed us that the laundry was backing up into the kitchen. We provided an estimate to snake through the patio clean out and the customer agreed. We ran the k50 through the clean out on the wall behind the kitchen. We ran roughly 50ft of cable and was successful in clearing the blockage. We ran water multiple times and filled the sink and dumped it to check for flow. Everything draining perfect. We provided some estimates to resolve other concerns that we discovered.

Upon arrival, we performed our annual walkthrough inspection. During this visit, we inspected all plumbing fixtures and identified several areas for improvement. Based on our findings, we provided the following recommendations along with estimates: Replacement of multiple angle stops (emergency shut-off valves) Installation of a new kitchen faucet (customer-supplied) Replacement of the left-side P-trap under the kitchen sink with a PVC unit to prevent corrosion and potential leaks Please let us know if you have any questions or would like to move forward with the proposed work.

Upon arrival, customer informed me that his garbage disposal was leaking and he had water coming from the bottom of his dishwasher. After diagnostic, I determine that the leak was from the garbage disposal flange. I recommend it to customer that they replaced the garbage disposal. Customer agreed I also removed and unmounted the dishwasher to do a leak detection diagnostic. After removing the dishwasher, I determine that the dishwasher connections were not compromise. I informed the customer that the water from the bottom of the dishwasher was from the leak in the sink when the dishwasher discharged it sent water in large quantities into the P-trap, which filled the P-trap and forced the water out of the compromised flange. Dishwasher cubby was dry underneath, and there was no extensive water damage. I re-mounted the dishwasher for the customer and made sure it was working. After the completion of installing new garbage disposal, I reconnected the drain and tested for leaks. No leaks.

Scope of Work: • Shut off water supply to the home • Remove existing shower cartridge in the hall bathroom • Replace with new manufacturer-approved cartridge • Remove and replace both integral stops on the shower valve • Restore water supply and test for proper function and noise reduction Warranty: 1-year parts and labor Replaced cartridge and fill valve, no other issues were observed. Strapped pipe some more and tested no water hammer was heard. Only the faint noise of water stopping when abruptly shutting the the water off.

Customer called requesting estimate for tankless heater. When we arrived we took into notice customer had leaking toilet as well and he wanted to reset. After identifying what was the issue as to why customer didn’t have hot water at all in master shower, tomorrow we will finalize the reroute line.job has been completed and paid in full. Update customer removed the recirculating pump as he did not want it. This option includes the following Reset toilet onto existing flange Reroute hot line up to 50 ft 5rough attic to main shower

Upon arrival I was shown to a leaking water heater. Discussed with the customer and they’re interested in the hybrid water heater. Estimates for a hybrid water heater and a standard electric water heater has been sent to the customer. Heavily recommend replacing the water heater asap because the leak will only get worse and could cause major problems. They’ll go over the estimates and get back to us

Upon arrival customer had a clogged toilet. We used a toilet auger to relieve blockage and when we pulled cable back we pulled out a feminine product. We told customer to dispose these in trash can. Thank you for calling John The Plumber -Shane

We met with the homeowner, Lisa, who reported a hammering or knocking noise coming from the attic area. We entered the attic and inspected all visible plumbing lines. Our previous work was found to be strapped properly and showed no signs of loose or unsupported piping. However, as a precautionary measure, we installed additional pipe straps to ensure maximum stability and to rule out any movement. After strapping the lines, the hammering noise continued. We traced the sound and determined that it was most likely coming from the shower valve located in the hall bathroom. Based on the symptoms, we believe the cartridge inside the valve and the integral stops may be failing and contributing to the noise issue. Additionally, we inspected the master shower valve and confirmed that it is also in need of internal repairs. However, parts for that valve are currently unavailable. We advised Lisa that a separate quote will be provided for the master valve once compatible components are locate

We met with the homeowner today, who explained they are working with Entrusted and need a quote for replacing the existing shower pan on the second floor under permit. The current setup is a shower, but it is clearly configured from a previous tub installation. To bring the space up to code and complete the proper shower pan installation, the following work will be required: • The existing drain is offset, consistent with an old tub setup. We will move the drain to center only if the subfloor is wood. • If the subfloor is concrete, the drain will remain in place to avoid triggering a structural permit. • We may need to open the ceiling below to access and modify the drain line. • The existing drain line may also need to be upsized to 2” if the inspector requires it. • The shower valve is currently lower than standard shower height. We are quoting two options: • Leave the valve at its current height. • Raise the valve to standard shower height. We will send a separate detaile

Summary of Visit: We met with the homeowner, who reported a sewer-like odor in the home. Upon inspection, we did not detect a sewer smell but did notice a musty or mold-like odor. Findings: • No visible signs of active leaks were observed during our inspection. • The odor does not appear to be sewage-related, but rather moldy in nature. Recommendations & Next Steps: • We presented the homeowner with options for a full leak search in case the issue is plumbing-related. • The homeowner has chosen to wait for Entrusted to perform their own evaluation before moving forward with any plumbing leak search. • As an immediate measure, the homeowner plans to purchase an overflow brush to clean out the lavatory and tub overflows, which may help reduce odors. Status: We will remain available and the homeowner will keep us updated after Entrusted completes their visit. No additional recommendations at this time.